Membership FAQs

Q. Do you offer a Membership that allows me to bring a friend each visit?

A. Yes, all membership levels above our Solo membership level offer general Arboretum admission for one or more additional guests per day. Please visit the Membership section of our website for further details.

Q. Is my membership valid at other gardens, museums and area attractions?

A. The MN Landscape Arboretum is a member of the American Horticultural Society ...As a benefit to our members, there are nearly 300 other gardens across the United States in which you may use your membership. If you are traveling, be sure to check out the list of reciprocal gardens by clicking here.

Q. I am a person with a disability and need a caregiver to assist me with my visit. What do you recommend?

A. If you hold or purchase a Solo membership, your caregiver will be required to pay a reduced admission price of $12 (regular admission is $15). You may want to consider purchasing a Duo or Duo+2 Membership which will allow you to bring your caregiver as your additional guest each visit.

Q. Do you offer a Membership for two individuals?

A. Yes, all membership levels above our Solo membership extend membership benefits to two named cardholders within a household.

Q. Can my nanny/babysitter bring my children to the Arboretum using my Duo, Duo+2, Friend, Supporting, Sustaining or Associate membership?

A. Yes. Please visit the Membership Desk and we will put a sticker on your Membership cards allowing a childcare provider to bring children covered under your Membership to the Arboretum. The childcare provider must present either the Primary or Secondary Members' cards. The childcare provider will be considered the additional guest per day. Children 15 and under are always free.

Q. Do you offer a membership for families with adult children?

A. Yes. All membership levels above our Solo membership offer general Arboretum admission for one or more additional guests each day. Please visit the Membership section of our website for further details.

Q. Do the primary and secondary cardholders need to live in the same household?

A. Yes. An Arboretum membership is a household membership. The 2 cardholders do need to live in the same household. As a non-profit, the Arboretum is able to grow through the generous support of our members. Card-sharing greatly reduces the ability for the Arboretum to grow. If you are currently sharing and would like to purchase separate memberships, please contact the membership office at 612-301-1257.

Q. Do I have to have a secondary cardholder?

A. For certain membership levels, a secondary cardholder is part of the package if both adults live in the same household. Membership benefits extend only to named cardholders and, where applicable, their children ages 15 and under. If your membership includes a secondary cardholder, we recommend that you name a second member (in your household) but it is not a requirement. However, having a secondary cardholder allows you to take advantage of all the benefits of of being a member of the Arboretum, i.e., Gift Store discounts, etc. People living alone can buy a Duo or higher-level membership and always bring guests.

Q. Do you offer a membership for students?

A. No, we do not offer student memberships. However, current University of Minnesota (all campuses) students with a valid student ID are granted free admission each visit.

Q. Do you offer any other types of discounted membership?

A. Yes, discounted memberships are offered to affiliate groups associated with the Minnesota Landscape Arboretum. Discounts are also given to employees of current corporate partners. Please visit the Membership page on the Arboretum website to see a full list of eligible discount partners.

Q. Do you have two-year memberships?

A. In an effort to continue to provide satisfying  experiences for our members, we limit our memberships to one year. By limiting the length of membership, we are able to more easily evolve and enhance the membership program and benefits to better serve member needs. Members are still able to take advantage of all of the benefits that they currently enjoy. Renewal notices will continue to be sent with incentives to encourage members to renew early.

Q. Do you have a lifetime membership level?

A. We do not offer a lifetime membership and have no plans to offer this in the near future.

Q. Is my membership refundable?

A. Membership funds are considered a tax-dedctible donation to the Arboretum. Memberships are non-refundable.  

Q. Is my membership transferable? 

A. Memberships are not transferable. 

Q. I purchased a membership. Does my employer match my membership donation?

A. You may make a larger impact through your giving if your company has a matching gift program. Many companies offer programs that match charitable contributions from their employees at rates as high as 2 to 1 or higher. To find out if your company has a matching gift program, please check with your employer’s human resource department for a form to submit. 

How do I join?

Q. How do I become a Member?

A. Memberships are available for purchase online by visiting www.arboretum.umn.edu/join.aspx, in person at the Membership or Information Desk in the Oswald Visitor Center, by calling 612-301-1257 for basic level memberships, 612-301-1264 for donor level memberships at $200+ or by mail (download form here).

Q. Can I apply my paid admission to my Membership if I decide to join?

A. Yes, you may apply a $15 paid gate admission discount, or up to $30 if paid at the gate for Duo or higher, or up to $60 if paid at the gate for Duo+2, toward the cost of your Basic Level Membership (Solo, Duo & Duo+2 membership only) on the day of your visit. Unfortunately, at this time, we cannot apply this credit online. Please inquire by phone at 612-301-1257, or stop by the Membership or Information Desk in the Oswald Visitor Center for specific details. 

Q. I do not want to wait about 2 weeks to use my card. Can I use the membership right away?

A. Thank you for your Membership purchase, here is what to expect:

Q. I joined online. What if I want to visit the Arboretum before my permanent membership card arrives?

A.  If you would like to visit the Minnesota Landscape Arboretum soon, please bring your print-at-home temporary Membership card (received via email) for quick and easy access to the Arboretum. Permanent membership materials arrive in about 2 weeks.

Q. I joined by mail or phone. What if I want to visit the Arboretum before my permanent membership card arrives?

A. If visiting the Minnesota Landscape Arboretum prior to receiving your membership cards in the mail, please let the Gate House know that you recently purchased a new membership or renewed your membership and that you need to pick up your temporary membership card(s), they will direct you to the Membership or Information Desk and they will provide a temporary membership card for quick and easy access to the Arboretum. Permanent membership cards will arrive in about 2 weeks.

Q. Can I change the name(s) on my membership after purchase?

A. If you joined within the last two weeks, and wish to change the name(s) on your card, you must return all of your current membership cards to be issued cards with the new name(s). A fee of $5 will be charged for the new cards. However, you may change the name(s) on your membership at the time of yearly renewal.

Q. Can I upgrade to a higher level of membership?

A. Yes. We understand your membership needs change over time. You have the the following options for upgrading to a higher level

1. If you have less than 2 months left on your Membership:
If you wish to upgrade any time less than 2 months prior to your renewal date, you will be asked to submit payment in full for the upgraded level. You will be given all of the benefits of the membership level you have upgraded into and we will extend your Membership a full year from its current expiration date.

2. If you have more than 2 months left on your membership:
If you wish to upgrade any time more than 2 months prior to your renewal date, you will be asked to pay the difference between the current level and the upgraded level. You will need to surrender both of the current level membership cards and your temporary card will be issued with the new level. Permanent membership cards will arrive in about 2 weeks.

Q. How can I update my credit card on file?

A. Sorry, Arboretum staff do not have access to your username and password. If you set up an automatic renewal online,  you will need to log into your profile account to change your credit card information.

Q. Can I downgrade to a different membership level?

A. Yes. We understand your membership needs change over time. The option to downgrade your membership level is available at your time of renewal.

Q. When will my Membership expire?

A. Your membership is valid for 1 year from the date you purchased it. The expiration date is the end of the month of purchase. You can always email member@umn.edu or call 612-301-1257 to inquire about your expiration date.

Q. Is my Membership tax deductible?

A. Yes, a portion of your Minnesota Landscape Arboretum membership is tax deductible. If you have additional questions, please consult your tax professional.

As a general rule, a membership payment is only deductible to the extent it exceeds the fair market value of the benefits provided in exchange. 

Your payment, less the fair market value of the benefits you receive, is deductible for income tax purposes.  

The Minnesota Landscape Arboretum’s good faith estimate of the value of membership benefits are as follows:

 

 

 

 

 

 

 

 

         
                              

Membership
Levels



 
 

 

 
 



Donor Level
Memberships




 
 

 

 
            
 

 

 

 

    

 

 

 

Contribution Level

 

 

Reduction for Market Value of Benefits

 

 

Tax Deductible Portion

 


Solo

$60

 

NONE

 

$60

Duo

$100

 

$30

 

$70

Duo +2

$125

 

$45

 

$80


 

 

 

 

 

 

Friend

 $200-$299

 

$45

 

 $155-$254

Supporting

 $300-$499

 

$45

 

 $255-$454

Sustaining

 $500-$999

 

$45

 

 $455-$954

Associate

 $1000 +

 

$45

 

 $955 +

 

 

         

The Minnesota Landscape Arboretum Foundation’s is a 501(c)3 organization and Federal Identification Number is 23-7081057. 

The full amount of your contribution is tax deductible if you have notified the membership office in writing that you do not wish to receive the membership benefits.

Please contact the Membership sales team at member@umn.edu or 612-301-1257 for additional information.

Q. I want to add my dog to my existing membership, what do I need to do?
A. For details on dog memberships visit http://www.arboretum.umn.edu/dogadded.aspx 
Q. I would like to remove a name from my membership, how can I do this?
A. Your membership is good for one year, at time of renewal the primary account holder may request the name be removed from the card. If the addresses of the primary and secondary household members has changed, please notify membership at email member@umn.edu or call 612-301-1257.

What are my Member benefits?

Q. What are the benefits of being a Member?

A. At the Basic membership levels (Solo, Duo, Duo +2) benefits include year-round admission to the Arboretum, 10% discount in the Gift Store, coupons for discounts on classes, tram tickets, and the Café. At the donor level, benefits include the above, plus…For more information, please visit www.arboretum.umn.edu/join.aspx for more detail.

Q. Do member benefits apply to my additional guests for the Duo, Duo+2, Friend, Sustaining, Supporting and Associate Memberships?

A. Member benefits apply only to named cardholders.

Q. Do I receive complimentary 1-time use guest passes with my membership?

A. All levels include 2 complimentary 1-time use guest passes.

Complimentary guest passes are mailed when the membership cards are mailed out. If you purchase your membership onsite, you will still need to wait until your permanent cards arrive in the mail. Permanent cards will mail within about 2 weeks. Complimentary guest passes do not expire and will not be replaced if lost or stolen.

Q. Is there a group discount on gate admission?

A. Yes, gate admission is reduced to $10 per person for groups of 15 or more.

Renewing FAQs

Q. If I renew my membership before it expires, how will this affect my expiration date?

A. You will not lose any time if you renew early! Your membership is valid for 1 year from the date of purchase. If you renew your membership early, that membership will not start until your current one expires. If you upgrade your Membership in the middle of a cycle, the new membership will not start until your current one expires.

Q. I recently joined and still have not received my membership card. I'd like to visit soon.

A. Membership processing takes about 2 weeks. During busier seasons, processing can take longer. If you would like to visit the Minnesota Landscape Arboretum prior to receiving your Membership cards in the mail, please let the Gate House know that you have recently Joined/Renewed and you need to pick up a temporary membership card. They will then direct you to the Membership or Information Desk to pick up your temporary card. If you purchased online and you do not have your temporary card or email confirmation of your purchase, stop by the Membership or Information Desk and we will provide you with a temporary card.

Q. I have not received any mailings since I became a Member.

A. Please call us at 612-301-1257 or email us at member@umn.edu to let us know so we can look into the problem and be sure to mail or email all pertinent information to you. You should be receiving the Arboretum Magazine bi-monthly and the Arboretum eNews bi-weekly.

Q. How do I update my contact information?

A. You can update your contact information by calling 612-301-1257 or email member@umn.edu. If you have an online profile visit www.arboretum.umn.edu and login update your information.

Q. How can I get a replacement Membership card?

A. Yes, if your card has been lost, we can replaceit  for a processing fee of $5. Please call our office at 612-301-1257 or stop by the Membership or Information Desk to request replacement materials. 

Q. Can I still get in if I forgot my member card?

A. Yes, the Gate House attendant will take your license and check to make sure your membership is active in the system.  

Q. I misplaced/threw away my complimentary one-time use VIP admission passes. Can they be reissued?

A. Unfortunately, complimentary guest tickets cannot be reissued, as they have a $30 retail value ($15 each).

Q. How do I change my Membership to take advantage of more benefits?

A. We would be delighted to upgrade your Membership at any point during the year. Please call 612-301-1257 and ask for details.

Q. Why did I just receive another renewal notice, when I already renewed my Membership?

A. If you have already renewed your Membership and sent in payment, please disregard the renewal notice. The renewal notice and payment probably crossed paths in the mail.

Q. How do I set up recurring gifts?

A. Recurring payments can only be set up online. You must first create an account. For step-by-step recurring payment instructions click here.

Q. Can my membership be auto renewed?

A. To schedule a recurring/auto renewed membership  at the time of Joining or Renewing your membership online a check box can be found at the billing information check out page. Currently, you are unable to change your account to auto renewal until time of renewal without being charged. 

If you check Auto Renewal it will securely save your credit card information for the following year and charge the account a few weeks before expiration of your membership.

Giving the Gift of Membership

Q. How do I purchase a membership to give as a gift?

A. You may purchase the Gift of Membership online, via phone 612-301-1257, or visit us at the membership desk in the Oswald Visitor Center.